Terms & Conditions


Please note we have a cancellation policy of no refunds if the booking is cancelled 5 days before the start date of a session. 24 hours Notice for a Breakfast Club.

Dealing with minor misbehaviour, interrupting or unkindness to another student or staff member – Staff will go about dealing with it in this order:


-       Give the child a warning, that if repeated they will sit out

-       If repeated child sits out for 1 minute

-       If repeated, child sits out for 2 minutes with the warning parents will be spoken to

-       Speak to parents if situation occurs again – this should be done by the Lead Coach


Dealing with major mis behavioural situation, for example a child striking another child or staff member maliciously -

-       Child will sit out for 5 minutes and parents to be spoken to by Lead Coach at the end of the Session

-       If happens again at any session, child will be told they cannot return

However, we do have the right to permanently exclude someone from a session with no refund if the incident is serious enough

We have the right to turn a child away from the session with no refund if they are not wearing the appropriate equipment/clothing which could result in the child becoming in danger.

Please see our Behaviour and Child protection Policies below:

We believe that children and adults flourish best in an ordered environment in which

everyone knows what is expected of them and children are free to develop their play

and learning without fear of being hurt or hindered by anyone else.

We aim to work towards a situation in which children can develop self-discipline and

self-esteem in an atmosphere of mutual respect and encouragement.

Rules should remain consistent and age/development appropriate. Children will be

encouraged to contribute to behavioural guidelines, as ownership is often accepted.

Children will be guided to consider the following rules when planning what is

acceptable behaviour:

Are dangerous or harmful or offensive to someone else – children or adults

Make the child unwelcome or unacceptable to other people

Damage other people's or club's property

Behavioural expectations will be the same for everyone within the setting

Parents/carers will be made aware of the club's Behaviour Policy, any sanctions taken

and discussions will take place to ensure that all parties are working together to

ensure the child has a consistent environment.

The child will be made aware that it is the behaviour not him/herself that is at fault.

Strategies will be used to try to avert the problem, such as distraction, positive

behaviour will be encouraged and rewarded.

Physical punishment will not be tolerated under any circumstances. Sanctions might

include time out or withdrawal of a treat. If inappropriate behaviour continues The

Club will look at the antecedents as this highlights the cause. Parents/carers will be

involved and records of incidents will be kept and shared with parents.


If after discussions with the parents/carers and child, the inappropriate behaviour

continues it may be necessary to exclude the child if the safety of others is

compromised. If we had to use physical intervention, the parents/carers must be told

and a pink form must be filled out and placed in the child file in a secure place.

Suspensions and Exclusions

Our club is committed to dealing with negative behaviour in a non confrontational

and constructive manner. Wherever possible, disruptive or challenging behaviour will

be tackled collectively between staff and children in the club. Such procedures are

outlined in the behaviour policy.

Details of warnings, suspensions and exclusions will be recorded and kept on record.

Each warning will be discussed with the child concerned and their parent/carer. All

staff will be made aware of the warnings given to a child. As a last resort, the club

has the right to temporarily suspend or permanently exclude a child in the event of

persistent and irresolvable unacceptable behaviour.

Only in the event of an extremely serious or dangerous incident will a child be

suspended from the club with immediate effect. In such circumstances, the child's

parent/carer will be called immediately and ask them to collect their child. Children

will not be allowed to leave till their parents/career has arrived.

James and another member of staff will arrange a meeting with the child concerned

plus their parent/carer to decide if it will be possible for the child to return to the club.

Suspensions and exclusions should be seen as consistent, fair and proportionate to the

behaviour concerned. In setting such a sanction consideration should be given to the

child's age and maturity. Any other relevant information about the child and their

situation should also be considered.

When there is no alternative action that could be taken, or when it is felt that other

children and/or staff are potentially at risk. Where possible, the club will give

parents/carers time to make alternative arrangements for childcare during this period

of suspension. Staff should always keep parents/carers informed about behaviour

issues relating to their child and attempt to work with them to tackle the causes of

disruptive or unacceptable behaviour.

No member of staff may impose a suspension from the club without prior discussion

with James. Staff will consult James as early as possible if they believe that a child's

behaviour is in danger of warranting suspension or exclusion. When a suspension is

over and before a child is allowed to return to the club, there will be a discussion

between staff, the child and their parent/carer, setting out the conditions of their

return. Working in partnership with the school is very important by working together.

This could be relaying back to each other with important information about the child

that we are caring for. It's always good practice to write the information in a book

and place it in a secure place, so then Ofsted see that we are working together.


Anti-Bullying

Bullying of any form is unacceptable in our club, whether the offender is a child or an

adult. The victim is never responsible for being the target of bullying. Everyone

involved in the club, staff, children and parents/carers, will be made aware of the

club's stance towards bullying. Such behaviour will not be tolerated or excused under

any circumstances.

The club defines bullying as the repeated harassment of others through emotional,

physical, verbal or psychological abuse. Examples are:


Emotional: Being deliberately unkind, shunning or excluding another person from a

group or tormenting them. For example, forcing another person to be 'left out' of a

game or activity, passing notes about others or making fun of another person.

Physical: Pushing, scratching, spitting, kicking, hitting, biting, taking or damaging

belongings, tripping up, punching or using any other sort of violence against another

person.

Verbal: Name-calling, put-down, ridiculing or using words to attack, threaten or

insult. For example, spreading rumours or making fun of another person's

appearance.

Psychological: Behaviour likely to instil a sense of fear or anxiety in another person.

Preventing Bulling Behaviour

The manager and the staff will make every effort to create a tolerant and caring

environment in the club, where bullying behaviour is not acceptable. Staff will

discuss the issues surrounding bullying openly, including why bullying behaviour

will not be tolerated and what the consequences of bullying behaviour will be.

Dealing with Bulling Behaviour

Despite all efforts to prevent it, bullying behaviour is likely to occur on occasion and

the club recognises this fact. In the event of such incidents, the following principles

will govern the club's response:

All incidents of bullying will be addressed thoroughly and sensitively.

Children will be encouraged to immediately report any incident of bullying that

they witness. They will be reassured that what they say will be taken seriously

and handled carefully. Staff have a duty to inform the manager if they witness

an incident of bullying involving children or adults at the club.

If a child or a member of staff tells someone that they are being bullied, they

will be given the time to explain what has happened and reassured that they

were right to tell.


The individual who has been the victim of bullying will be helped and

supported by the staff team. They will be kept under close supervision and staff

will check on their welfare regularly.

Parents/carers will be called in alongside their child and steps to be taken

( refer to Suspensions and Exclusions ), all information to be written in the

book and kept locked away.

Monitoring, evaluation and review

JR Football will review this policy annually and assess its implementation and

effectiveness. The policy will be promoted and implemented throughout JR Football.

Child Protection Policy:

The club will appoint a member of staff as the Safeguarding Children/Child

Protection Officer. This Officer will have suitable experience, training and expertise,

and will be responsible for liaising with social services, Local Safeguarding Children

Board (LSCB) and Ofsted in any child protection matter.

The club’s child protection procedures comply with all relevant legislation and other

guidance or advice from the Local Safeguarding Children Board (LSCB) formally

known as the Area Child Protection Committees (ACPC).

The club is committed to reviewing its Safeguarding Children/Child Protection policy

and procedures at regular intervals. The policy and its procedures will be shared with

parents/carers during their child’s settling in period.


Recognising Child Abuse

Child abuse manifests itself in a variety of different ways, some overt and others

much less so. All staff have child protection training and will be vigilant to signs and

evidence of physical, sexual and emotional abuse or neglect.

Physical Abuse: This involves hitting, shaking, throwing, burning, suffocating or any

other physical harm. Deliberately causing a child’s ill health also constitutes physical

abuse.

Sexual Abuse: This involves forcing or enticing a child to take part in sexual

activities, whether or not the child is aware of what is happening. The activities may

involve physical contact, including penetrative or non-penetrative acts. Showing

children pornographic materials, sexual activities, or encouraging children to behave

in sexually inappropriate ways also constitutes sexual abuse.

Emotional abuse: Varying degrees of emotional abuse is present in virtually all child

protection incidents, but can also constitute abuse in its own right. Emotional abuse

involves persistent or severe emotional ill-treatment or torture causing, or likely to


cause, severe adverse effects on the emotional stability of a child. Such behaviour

may involve conveying to a child that they are worthless, unloved, or inadequate, or

making them feel unnecessarily frightened or vulnerable.

Neglect: Neglect: Is the persistent failure to meet a child’s basic physical, emotional

or psychological needs, such as is likely to have a severe impact on their health,

development or emotional stability. Neglect may involve failing to provide adequate

food, shelter or clothing for a child, or failing to adequately protect them from

physical harm or ill health Neglect can also manifest itself in a failure to meet the

basic emotional needs of child.


Safe Caring

All staff understand the club’s child protection procedures and have had appropriate

training and guidance in the principles of safe caring. To this end:

• Every effort will be made to avoid or minimise time when members of staff,

students or volunteers are left alone with a child. If staff are alone with a child, the

door of the room should be kept open and another member of staff should be

informed.

• If a child makes inappropriate physical contact with a member of staff, students or

volunteer, this will be recorded fully in the Incident Record Book.

• Staff will never carry out a personal task for children that they can do for

themselves. Where this is essential, staff will help a child whilst being accompanied

by a colleague. Unless a child has a particular need, staff should not accompany

children into the toilet. Staff are aware that this and other similar activities could be

misconstrued.

• Staff will be mindful of how and where they touch children, given their age and

emotional understanding. Unnecessary or potentially inappropriate physical contact

will be avoided at all times.

• All allegations made by a child against a member of staff will be fully recorded,

including any actions taken, in the Incident Record Book. In the event of there being

a witness to an incident, they should sign the records to confirm this.

Dealing with Allegations

The club is committed to ensuring that it meets its responsibilities in respect of child

protection by treating any allegation seriously and sensitively. The club will not carry

out any investigation itself into a suspected child abuse incident. On discovering an

allegation of abuse, the Safeguarding Children/Child Protection Officer will

immediately refer the case to the local statutory child protection agencies.

Further to this, the following principles will govern any suspected or reported case of


abuse:

• Where actual or suspected abuse comes to the attention of staff, they will report this

to the manager and the Safeguarding Children/Child Protection Officer at the earliest

possible opportunity.

• Staff are encouraged and supported to trust their professional judgment and if they

suspect abuse has, or is taking place, to report this.

• Full written records of all reported incidents will be produced and maintained.

Information recorded will include full details of the alleged incident; details of all the

parties involved; any evidence or explanations offered by interested parties; relevant

dates, times and locations and any supporting information or evidence from members

of staff. The club will demonstrate great care in distinguishing between fact and

opinion when recording suspected incidents of child abuse.

• The manager and the Safeguarding Children/Child Protection Officer will be

responsible for ensuring that written records are dated, signed and kept confidentially.

• If an allegation of abuse is made against the manager or the Safeguarding

Children/Child Protection Officer, the Registered Person will be informed as soon as

possible. They will then assume responsibility for the situation or delegate this role to

a senior member of staff.

• Staff will ensure that all concerns and allegations are treated with sensitivity and

confidentiality.

• Any children involved in alleged incidents will be comforted and reassured.

In circumstances where a child makes an allegation or a disclosure, the member of

staff concerned will:

1 Listen fully to all the child has to say.

2 Make no observable judgement.

3 Ask open questions that encourages the child to speak in their own words.

4 Ensure the child is safe, comfortable and not left alone.

5 Make no promises that cannot be kept; such as promising not to tell anybody what

they are being told.

Where possible, the club will always respect the wishes of children and young people

who do not consent to share confidential information. However, the lack of consent

can be override if the facts of the case are in the public interest.


The club will always consider the safety and welfare of a child or young person when

making decisions to share information about them. Where there is concern that the

child is suffering or at risk of suffering significant harm, the child’s safety and

welfare must be the overriding factor.

Staff will be made aware of the Department of Health’s booklet ‘What to do if You’re

Worried A Child Is Being Abused?’ (2003), and it’s recent guidance on ‘Protecting

Children from Harm’.


Referring Allegations to Child Protection Agencies

If the manager or the Safeguarding Children/Child Protection Officer has reasonable

grounds for believing that a child has been – or is in grave danger of being – subject

to abuse, the following procedure will be activated:

• Contact will be made, at the earliest possible opportunity, with the local social

services department.

• The manager or the Safeguarding Children/Child Protection Officer will

communicate as much information about the allegation and related incidents as is

consistent with advice given by social services and the police.

• At all times, the safety, protection and interests of children concerned will take

precedence. The manager and staff will work with and support parents/carers as far as

they are legally able.

• The club will assist the social services and the police, as far as it is able, during any

investigation of abuse or neglect. This will include disclosing written and verbal

information and evidence.

• OFSTED will be informed of any allegations of abuse against a member of staff,

student or volunteer, or any abuse that is alleged to have taken place on the premises

or during a visit or outing.

Groups should refer to the booklet titled “What to do if you’re worried a child is

being abused” available from DfES or EYDC Service.

Contact the Buckinghamshire Safeguarding Children’s Board and Ofsted as soon as

possible.

If the child is at risk form the person collecting them, they must be kept apart until a

representative from the Safeguarding Board arrives.


Informing and involving parents

The Club will take every precaution to build trusting and supportive relationships

between families, carers, staff and volunteers within the group. Where abuse at home

is suspected, The Club will continue to welcome the children and family while

investigations proceed. Confidential records kept on the child will be shared with the

child’s parents. With the proviso that the care and safety of the child is paramount, the

Club will do all it can to support and work with the child’s family.

Numbers to ring:

Bucks Customer Services 01296383962

Ask for Duty Social Worker

Social Care – Referral and Assessment 01494 475037 / 475211

Social Care Emergencies (out of hours) 01494 675802

Social Services (Care Line) 0800 137915

NSPCC 0800 800 5000

Ofsted 03001231231

Advice form Bucks EYCS 0800 3283317

Child Protection and Sexual Crime Unit 01628 816935

ALLEGATIONS AGAINST A MEMBER OF STAFF

Personnel working with children and young people are sometimes the subjects of

abuse allegations. It is, therefore, essential to work within a framework of good

practice where clear role boundaries, for example, in relation to intimate care, have

been established and issues around physical contact have been thought through.

Whilst many children will seek physical contact, practitioners may be unsure as to

how to respond. The following points offer some guidance.

Touch should be:

Age appropriate

Be welcomed by the child

Offer a sense of emotional wellbeing and security

Reinforce a sense of positive self esteem

Support social interaction

Encourage confidence and empowerment

Be in response to a health or welfare concern (Powell, 2001)


If a member of staff or manager is the subject of an allegation, report the incident to

Ofsted immediately. The member of staff/manager should record what happened

from their perspective. Seek personal support from someone whom they feel able to

trust and talk to openly about their feelings (but is not involved in the investigation.)

The accused person will be excluded from the setting on full pay whilst an

investigation is carried out. The manager will inform Ofsted and LADO.

Numbers to ring:

Ofsted 03001231231

Local Authority Designated Officer Joe Cook - 01296 387111